Help & Support

What types of cleaning services do you offer?

We offer a full range of residential and commercial cleaning services, including routine maintenance cleaning, deep cleaning, move-in/move-out cleaning, post-renovation cleaning, office cleaning and more. If you’re not sure which option fits your space, we’re happy to recommend the best service.

Do you bring your own supplies and equipment?

Yes. Our team arrives fully equipped with all the tools and products needed to clean your home or business. You don’t need to provide anything unless you have a specific product you’d like us to use.

Do you use eco-friendly or non-toxic products?

Yes. We use gentle, plant-based products as our standard for a naturally fresh, non-toxic clean. We also employ high-performance cleaning agents designed to eliminate bacteria and deliver a flawlessly sanitized finish when needed, especially after illness.

Yes. We provide both one-time cleanings and recurring services (weekly, bi-weekly, monthly or custom schedules) so you can choose the level of support that fits your lifestyle or business needs.

How do I book a cleaning?

You can request a quote or book a cleaning directly through our website using the “Get a Quote” button, or contact us by phone or email. We’ll confirm the details with you and schedule a time that works best.

Do you offer one-time and recurring cleanings?

Yes. We provide both one-time cleanings and recurring services (weekly, bi-weekly, monthly or custom schedules) so you can choose the level of support that fits your lifestyle or business needs.

How do you determine the price for a cleaning?

Pricing is based on the size and condition of the space, the type of service requested and how often you’d like us to clean. We provide transparent quotes before we begin so you know exactly what to expect.

Is there a minimum booking time?

Yes, we do have a minimum booking time to ensure we can deliver a thorough clean. The minimum can vary by service type, so we’ll confirm this with you when you request a quote.

Are your cleaners background-checked?

Yes. Every team member is rigorously screened and background-checked, so you can feel confident about who you’re inviting into your home or workplace.

Yes. We are fully insured to help protect you and our team on every visit.

Do I need to be home during the cleaning?

No. Many clients prefer to provide access and return to a freshly cleaned space. Whether you’re home or away, we’ll follow your instructions for entry and exit and treat your property with care.

Are you insured?

How will the cleaner access my home or office?

Access is arranged in the way that’s most convenient for you—this may include meeting us on-site, using a key, lockbox or building entry system. We’ll confirm your preferred method when you book.

What should I do with pets during the cleaning?

We love pets, but for everyone’s safety and comfort, we recommend keeping them in a separate room or secured area while we clean. Please let us know about any pets in the home when you book.

What should I do if someone in my home has been sick?

Please let us know ahead of time if there has been recent illness in the home. We can adjust our approach and focus on high-touch areas with our high-performance sanitizing products to help reduce the spread of germs.

Do you offer extra sanitizing after illness?

Yes. We can provide enhanced sanitizing with high-performance cleaning agents designed to eliminate bacteria and leave surfaces thoroughly disinfected, especially after illness or during cold and flu season.

What is your cancellation or rescheduling policy?

We understand that plans can change. We simply ask for notice within a set time frame before your appointment so we can adjust our schedule. Details of our current policy will be shared when you book.

What happens if I’m not satisfied with the cleaning?

Your satisfaction matters to us. If something was missed or doesn’t meet your expectations, contact us within a reasonable time frame and we’ll work with you to make it right.